In most companies, there’s someone who “owns the process”—the onboarding checklist, the budget approval flow, or the deal desk playbook. However, as teams grow, software multiplies, and automation spreads, simply having a documented process isn’t enough.
What’s missing is a layer dedicated to ensuring processes don’t just exist—they consistently run smoothly. Not just one process, but every workflow across your organization. A capability that bridges tools and teams, scales operations without micromanagement, and integrates automation in a human-centric way.
Enter the Digital Process Manager.
A Digital Process Manager (DPM) is responsible for designing, maintaining, and optimizing how work flows across an organization—integrating people, systems, and automation into dynamic, trackable processes.
This isn’t traditional project management. It’s not IT management, nor is it solely operations leadership. Instead, it’s a hybrid function blending:
A DPM doesn’t simply outline what should happen—they establish and maintain the infrastructure to ensure it does happen.
Work today is fragmented, even within mid-sized companies:
As a result, organizations lack visibility into how work moves and where bottlenecks occur. With countless processes running simultaneously, manual management is impossible.
You don’t need more meetings. You need a dedicated capability to orchestrate how work progresses across teams, tools, and tasks.
That’s exactly what a Digital Process Manager delivers.
Think of the DPM as the conductor of your operational orchestra. Key responsibilities include:
They go beyond documenting processes—they actively operationalize and improve them.
Although this is an emerging capability, successful Digital Process Managers share common attributes:
In some organizations, the DPM function is formalized, while in others, it’s an evolving capability within operations, product, or strategic teams. Regardless of formality, the essence remains consistent: a dedicated focus on managing the execution layer, not just individual tasks.
Work is accelerating rapidly, spanning multiple platforms. Manual coordination can’t keep pace.
If your organization wants:
You need someone focused on coordinating this execution layer—the glue that holds your workflows together.
You need a Digital Process Manager.
Mello was built specifically to enable this digital process management capability.
With Mello, you can:
Whether you’re formally in the DPM function or informally managing these workflows, Mello helps transform operational chaos into process excellence.
