Privacy Policy

1. Introduction

Thank you for choosing to be part of our community at Mello Inc. (“Mello”, “we”, “us”, or “our”). Your privacy matters to us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit https://www.mello.so (the “Website”) or use our services (the “Services”).

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

2. Information We Collect

We collect personal information to provide and improve our Services. The types of information we collect include:

2.1 Information You Provide to Us

• Personal Information: Name, phone number, email address, postal address, job title, and authentication credentials.
• Payment Information: If you make purchases, we collect necessary payment details (e.g., credit card number, billing address). Payments are securely processed via Stripe (Privacy Policy).
• Social Media Logins: If you log in through a social media account, we may collect profile details as permitted by the provider.

2.2 Information Automatically Collected

We automatically collect certain data when you visit our Website:

• Log Data: IP address, browser type, pages visited, and timestamps.
• Device Data: Information about your device (e.g., model, operating system, screen resolution).
• Location Data: Approximate geographic location based on your IP address.

2.3 Information from Third Parties

We may receive data from:

• Public databases
• Marketing partners
• Social media platforms

3. How We Use Your Information

We process your data based on:

• Legitimate Business Interests (e.g., improving user experience).
• Performance of a Contract (e.g., processing transactions).
• Legal Obligations (e.g., fraud prevention).
• Your Consent (e.g., marketing communications).

3.1 Uses of Collected Information

• Account creation and management
• Communication and customer support
• Service improvement and analytics
• Fraud detection and security
• Marketing and advertising (if opted-in)

4. Data Sharing and Disclosure

We only share information under the following conditions:

• Legal Compliance: When required by law (e.g., subpoenas).
• Service Providers: Payment processors, hosting services, analytics providers.
• Business Transfers: If Mello is acquired or merged with another company.

We do not sell personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance website functionality
• Measure analytics and performance
• Provide personalized content

You can manage cookie preferences via your browser settings.

6. Social Media Logins

If you register via social media (e.g., Google, Facebook), we may access your public profile information based on the provider’s policies. To manage your privacy settings, check the provider’s documentation.

7. International Data Transfers

We store and process data in the United States. If you are accessing from the EU, UK, or other regions, you acknowledge that your data may be transferred internationally. We implement safeguards such as Binding Corporate Rules (BCRs) and Standard Contractual Clauses (SCCs) where required.

8. Data Retention

We retain personal data for as long as necessary to:

• Fulfill service purposes
• Comply with legal obligations
• Prevent fraud or misuse

Inactive account data is deleted within 36 months unless otherwise required by law.

9. Security Measures

We implement industry-standard security measures including:

• SSL encryption
• Restricted data access
• Regular security audits

Despite our efforts, no system is 100% secure. We encourage strong passwords and account monitoring.

10. Children’s Privacy

We do not knowingly collect information from children under 18. If we discover such data, we will delete it immediately.

11. Your Privacy Rights

Depending on your region, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications

To exercise these rights, contact us at [email protected].

12. Do-Not-Track (DNT) Requests

We do not currently respond to Do-Not-Track (DNT) signals due to a lack of industry-wide standardization.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under CCPA:

• Right to request disclosure of collected data
• Right to request deletion of your data
• Right to opt-out of data sales (we do not sell data)

To make a request, email [email protected].

14. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be effective immediately upon posting, with a “Last Updated” date provided. If changes are significant, we will notify you via email or a prominent notice on our website.

15. Contact Us

If you have any questions about this Privacy Policy, contact:

📧 Email: [email protected]
🌐 Website: https://www.mello.so